This page provides information on BCRP Services provided by NMM.
For General Information on the BCRP, please visit the BCRP Info by clicking here.
1. NMM's BCRP Process
Step 1 - REGISTRATION; Step 2 - BCRP COMPONENTS 1, 2 AND 3, Step 3 - BCRP COMPONENTS 4 & 5
2. NMM's BCRP Process Steps
The Builder or the HBCF Broker Distributor who wishes to engage NMM for BCRP services, must request an online quotation from NMM on the "BCRP Request for Quotation Form ".
Within 1 business day, NMM shall provide:
- A quotation for the work
- A completed Builder's Agreement
- An invoice the work
- A list of documents required for the BCRP service to proceed
The BCRP Service will be registered by NMM when:
- the signed Builder's Agreement is received
- the invoice is paid
- the documents requested are provided
When is Registration is complete, NMM will proceed with Componenets 1-5 of the BCRP.
Following Registration of the BCRP Service, NMM will proceed with Components 1, 2 and 3 ensuring:
- the proposed Contract between the Owner and the Builder is satisfactory
- the pricing quoted by the Builder is satisfactory including adequate allowances for gross margins
- the licensing and other details are consistent in all documents
- determine a schedule of performance reviews including site inspections
At this stage, NMM offers to work with the Builder and the HBCF Broker Distributor to achieve consensus on all matters related to Components 1, 2 & 3.
Following completion of Components 1, 2 & 3, NMM will issue:
- a BCRP Confirmation Report if the Builder complies with requirements
- a BCRP Incomplete Notice if the Builder fails to comply with requirements
- a BCRP Project Commencement Notice if the Builder has already commenced work in the Project
While the construction work in the project is progressing, NMM, in consultation with the Builder, will undertake the Site Inspections scheduled in Component 3.
Following each site inspection, NMM will issue a Builder Performance Review Report focusing on:
- invoiced progress claims coincide with the payment schedule
- third party certificates for PCA, Structural etc. are in
- contract variations are documented and properly costed
- progress of works in accordance with timelines agreed in the Owner - Builder Contract
- Review of Builder's competence in executing the project
In Component 5, NMM will issue the Final Report on Completion of project.
3. NMM Service Coverage and Standards
NMM offers BCRP Services across NSW.
| Service standards - Builder Services | Timeframe |
| Advise Builder/Distributor of missing information required to enable completion of any service associated with the BCR Program, including application form and/or any of components 1 – 4 | Within 1 Business Day of receipt of associated information |
| Advise Builder/Distributor of any delay in completion of any service associated with the BCR Program, including application form and/or any of components 1 – 4 and the likely length of and reasons for the delay | Within 1 Business Day of becoming aware |
| Process Application Form | Within 2 Business Days of receipt of fully completed form |
| Contact Builder after receipt of signed BCR Program Builder Agreement | Within 2 Business Days of receipt of signed BCR Program Builder Agreement |
| Complete Component 1 of BCR Program | Within 3 Business Days of receipt of Builder Agreement and associated documentation. |
| Complete Component 2 of BCR Program | Within 3 Business Days of receipt of Builder Agreement and associated documentation. |
| Complete Component 3 of BCR Program | Within 3 Business Days of receipt of Builder Agreement and associated documentation. |
| Notify Builder, Insurance Agent and Principal where Builder does not satisfactorily complete the requirements of BCRP Components 1, 2 and 3 |
Within 7 days of the due date of the requested information |
| Notify Builder, Insurance Agent and Principal where Builder has already commenced works under the building contract for the project | Immediately |
| Complete activities under Component 4 of BCR Program | Within 2 Business Days of receipt of notification by Builder |
| Provide completed Builder Performance Review Reports to Builder and Insurance Agent |
Next Business Day after site visit and/or remote site assessment |
| Reporting to Principal (through Insurance Agent) concerns regarding Builder’s capacity to complete existing projects or take on new work | Within 1 Business Day of date of awareness |
| Complete Component 5 of BCR Program | Within 7 Business Days of the final BCR Program Component 4 Builder performance review |
4. NMM Contacts
| BCRP Email ID | bcrp@n-mm.com.au |
| Phone | 0409 247 621 |
5. NMM Rates and Prices
| BCRP Components 1, 2, 3 & 4 | $154.00 per hour including GST |
| Component 4 - Site Visit | $462.00 per visit including GST |
| Component 4 - Remote Site Visit | $308.00 per visit including GST |
| Travel to regional and country areas | $74.80 per hour in excess of the 1st hour |
| BCRP Component 5 | Nil |
NMM's quotation for the work will be based on best value professional and other inputs required.
The quotation will be based on service quality, timeliness and reponsiveness that assures total customer staisfaction.
6. BCRP Dispute Resolution
NMM Professional Services has a two step process for management of Customer Complaints.
Please click here to view NMM's Procedure and Flowchart.
In Step 1, the Customer directs the Complaint to NMM's Customer Service Officer.
Please click here to view and download NMM's Complaint Registration Form.
NMM's Customer Service Officer will provide a resolution to the Customer.
In Step 2, If the Customer is not satisfied with the Customer Service Officer's resolution, the Customer may appeal to NMM's Manager.
Please click here to view and download NMM's Complaint Registration Form.
NMM's Manager will provide a resoluion to the Customer.
If the Customer is not satisfied with NMM's Step 2 resolution, the Customer may proceed with the BCRP Complaints Resolution process per document available here.